Return/Refund Policy | Oudelle
1. 7-Day Exchange Policy
We do not offer direct refunds to original payment methods. However, if you are not entirely satisfied with your purchase, we gladly offer exchanges for store credit or an alternate fragrance of equal value within 7 days of the delivery date.
2. Condition of Items for Exchange
Due to the personal nature of perfumery, your item must be in the exact condition you received it. The fragrance box must be completely unopened, strictly unused, and in its factory-sealed cellophane wrapping. Any items returned with broken seals or signs of use will be rejected.
3. Shipping & Handling Fees
Original shipping costs are strictly non-refundable. If you choose to exchange an item, you will be responsible for paying the return shipping costs to send the item back to our boutique. We highly recommend using a trackable shipping service.
4. Damaged or Defective Items
If your fragrance arrives damaged or broken during transit, please contact us within 48 hours of delivery. Include clear photographs of the damaged bottle and the shipping box, and we will arrange a replacement of the exact same item at no additional cost to you.
5. How to Initiate an Exchange
To request an exchange, please contact our support team at oudelle.ae@gmail.com with your order number and the reason for the exchange. Once your unopened return is received and inspected, we will issue your exchange or store credit.